GIFT CARD TERMS AND CONDITIONS
- The Gift Card may not be exchanged for cash.
- The Gift Card is not a cheque guarantee, credit, debit or charge card.
- No change will be given but the balance can be used for future purchases.
- We will not be held liable for lost or stolen cards - protect this as you would cash.
- To check the balance of your Gift Card, please visit www.showmybalance.com and follow the simple instructions.
- A Gift Card is valid for 12 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed
- The Gift Card is valid at any Mitchells & Butlers venue in the UK. You can search all available venues at www.thediningoutgiftcard.co.uk. The Gift Card cannot be used (i) to make any online purchase (ii) at any Moto or other Mitchells & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the Gift Card can be used at the particular site before ordering.
- Gift Cards can be purchased with a minimum value of £5, up to a maximum of £250.
- SMS and email Gift Cards should be treated as cash. If deleted they will not be resent.
- SMS and email Gift Cards will be free to receive.
- Digital Gift Cards are valid either presented on a smart phone or printed out.
- Gift cards can be used multiple times until all of the remaining balance is spent. You can check the balance of your Gift Card at www.showmybalance.com.
BUYING AND ORDERING YOUR GIFT CARDS
Where can I buy Oak Tree Pub gift cards?
Gift cards are available to purchase online via this website. If you order online you can choose whether your gift code is received by email or by text message (e-gift). You can also buy physical gift cards from our venues. Just pop into your nearest one and speak to a team member.
Who can I send an email or text message e-gift to?
Email e-gift codes can be sent to anyone with a valid email address. Text message e-gift cards can be sent to anyone with a mobile number starting with 07. Both email and text message e-gifts can be scheduled for delivery at a time and on a date of your choice.
When I order an email or text message e-gift for a friend, how will I know it has been sent?
After you've made payment, you should receive an email detailing your order and confirming the delivery of your e-gift.
What if the e-gift is not received?
Email our team with your details and they'll respond to your query as soon as possible.
USING AN OAK TREE PUB GIFT CARD
My gift card has expired while the venues are temporarily closed.
If you are concerned that your gift card may expire whilst our sites are temporarily closed, we can extend the expiry date for you. Here’s how...
Check the balance and expiry date of your card or digital code here https://www.showmybalance.com/.
Don't worry, if your card has expired, we can extend the date for you. Just email us your gift card or digital code number to guest.care@mbplc.com.
If you are concerned that your card will expire whilst we are in this period of temporary closure, please wait until the date has passed and then send us an email with your gift card or digital card number to guest.care@mbplc.com. Please rest assured your balance will not be lost.
Where can I spend Oak Tree Pub gift cards?
Oak Tree Pub gift cards (whether physical, email or text message) are valid at any Oak Tree Pub in the UK as well as any other Mitchells & Butlers venue. You can search all available venues here.
How do I spend an e-gift card received by email or text message?
Simply show the email or text message – which will contain a unique gift code – to your server.
Do I have to spend all the money on my gift card in one go?
Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
For how long are they valid?
A Gift Card is valid for 12 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.
Where can I find out what the remaining balance is on my gift card?
To check the balance on your gift card, please click here and follow the simple instructions.
I have an issue with my gift card, but I can't find the answer here.
Email our team, who should be able to help you with any further queries.
CORPORATE GIFTS
Can I order large quantities of Oak Tree Pub gift cards?
Certainly. The easiest way is via this website https://business.mbdiningoutcard.co.uk/
Alternatively, you can contact the gift card team on gift.cards@mbplc.com
OAK TREE PUB'S PRIVACY POLICY
Where can I find Oak Tree Pub's privacy policy?
You can read Oak Tree Pub's privacy policy here.
Why does Eagle Eye Solutions Ltd. appear on my bank statement?
This website and orders for Oak Tree Pub gift cards made through the website are managed by our third party service provider, Eagle Eye Solutions Ltd., 5 New Street Square, London, EC4A 3TW, registered in England company number 04745717. The gift card customer is contracting with Eagle Eye Solutions Ltd. and the payment for the gift purchase will show as Eagle Eye Solutions Ltd. on the bank statement. Eagle Eye Solutions Ltd. will be responsible for gift card refunds. Mitchells & Butlers gift care team can be contacted via email guest.care@mbplc.com or by phone 0121 498 7098. To contact Eagle Eye Solutions Ltd., visit their website.
